Credentials & Affiliations
BALANCE ascribes to quality standards that include certification of counselors, audits, and core policies that ensure quality service.
All of our counselors are required to successfully complete 160 hours of training and become certified as credit counselors within one year of hire. The certification examination and corresponding study materials were developed in conjunction with Purdue University, and cover consumer protection, spending plans and budgeting, creditor and legal policies and practices, credit and debt management, and counseling principles.
Our staff includes BAs, MAs, JDs, MSWs, Certified Financial Planners and certified credit report reviewers. Ongoing training for the entire staff is conducted monthly on topics ranging from student loan repayment regulations to techniques for helping our clients manage a financial crisis.